Shipping policy

Shipping Policy

Last updated: June 20, 2025

At Till and Tallow, we strive to provide our customers with fast, reliable, and affordable shipping. Below is a detailed outline of our shipping policy. By placing an order on our website, you agree to the terms outlined here.

1. Shipping Locations

We currently offer shipping to [Canada and United States]. If your location is not listed at checkout, please contact us at [Your Email Address] for further assistance.

2. Processing Time

All orders are processed within [5-9 business days] (excluding weekends and holidays). Orders placed before [time, 2:00 pm] are typically processed on the same day, while orders placed after this time will be processed the next business day.

  • Business Days: Monday to Friday (excluding public holidays).

  • Order Confirmation: Once your order is placed, you will receive an email confirmation. This email includes your order number and estimated shipping details.

3. Shipping Methods and Delivery Times

We offer a range of shipping options for both domestic and international orders. Delivery times will depend on the shipping method selected at checkout and your delivery address.

Domestic Shipping (Within Canada)

  • Standard Shipping: Delivery within 5 to 9 business days

International Shipping

  • Standard International Shipping: Delivery within 5 to 9 business days (varies by country).

4. Shipping Costs

Shipping costs are calculated based on the shipping method and your location. You can view the estimated shipping costs before finalizing your purchase during the checkout process. Free shipping may be available on orders over a certain amount (e.g., $50 or more). Please see the details below:

  • Free Domestic Shipping: On orders over [$125.00 ].

  • Flat Rate Shipping: Available for orders under [$125.00].

5. Tracking Your Order

Once your order has been shipped, you will receive an email containing tracking information. You can use this tracking number to check the status of your order on the carrier's website.

  • If you did not receive tracking information, or if you have any questions about the status of your order, please contact us at [Your Email Address].

6. Shipping Delays

While we do our best to ensure timely delivery, we cannot be held responsible for delays caused by circumstances beyond our control, such as:

  • Weather-related disruptions

  • Shipping carrier delays

  • Customs delays for international orders

  • Public holidays

If your order is delayed for any reason, we will inform you as soon as possible.

7. Customs, Duties, and Taxes (International Orders)

For international shipments, customs duties, taxes, or fees may apply depending on your country’s laws. These charges are the responsibility of the customer and are not included in the shipping cost at checkout.

  • Please check with your local customs office for more information on any applicable charges before placing an order.

  • Till and Tallow is not responsible for delays caused by customs or international shipping restrictions.

8. Lost or Stolen Packages

We are not responsible for lost or stolen packages once the tracking information shows that the order has been delivered to the specified address. However, if you believe your package is lost, please contact the carrier directly with your tracking number.

If you believe the package was stolen, please contact us at [Your Email Address]. We will work with you to help resolve the issue, but we cannot guarantee replacement or reimbursement for stolen packages.

9. Incorrect Shipping Information

It is the customer's responsibility to ensure that the shipping address entered during checkout is correct. We are not responsible for delayed or undelivered packages due to incorrect or incomplete address information.

  • If you notice an error in your shipping address after placing an order, please contact us immediately at [Your Email Address]. We may be able to assist in updating your order before it is processed for shipping.

10. Changes to Your Order

Once your order has been processed and shipped, we are unable to make changes to the shipping address, shipping method, or contents of the order. Please ensure all information is correct before completing your purchase.

11. Contact Us

If you have any questions or concerns regarding our shipping policy, please feel free to contact us at:

Till and Tallow
Email: tillandtallow@gmail.com
Phone: 403-934-1660
Address: PO Box 282, Rockyford Alberta
Website: www.tillandtallow.com